About privacy
PRIVACY POLICY
Last Updated: 12 February 2025
Swiss Re ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website sigma explorer, including interactions with our chatbot powered by OpenAI’s ChatGPT model (the "Chatbot").
- Information We Collect
We may collect and process the following types of information:
- 1 Information You Provide Directly
- Account Registration: Full name, email address, company name, phone number (optional), mobile number (optional), country (optional) and payment details.
- User Inquiries: Any information you submit when using the Chatbot or customer support.
- Subscription Preferences: Information related to your subscription plan and service preferences.
- Research information: Collect research-related information to help us with our analysis of different risks markets, through our survey on the website run by Qualtrics.
- 2 Information Collected Automatically
- Log Data: IP address, browser type, device information, and timestamps.
- Usage Data: Interactions with the website sigma explorer and Chatbot, including query logs (without storing personally identifiable content).
- Cookies and Tracking Technologies: For authentication, analytics, and improving user experience.
- How We Use Your Information
We use collected information to:
- Provide and manage your subscription services.
- Process payments and maintain billing records.
- Improve website functionality and personalize your experience.
- Respond to user inquiries, including Chatbot interactions.
- Create reports based on collected research information about market risks.
- Conduct analytics and improve customer support.
- Comply with legal and regulatory requirements.
- Chatbot Data Processing
The Chatbot is powered by OpenAI’s ChatGPT model, which provides automated responses based on user queries. While we do not store full chat logs, we may analyze anonymized interactions for service improvements. Do not share sensitive or confidential information via the Chatbot.
- How We Share Your Information
We do not sell or rent your personal data. However, we may share data with:
- Service Providers: Payment processors, hosting providers, and analytics services.
- Legal Authorities: If required by law or in response to lawful requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
- Data Security and Retention
We keep your personal information in compliance with applicable legal retention periods, in accordance with the purpose and the legal ground it was collected, and to comply with our legal and regulatory requirements. This may include keeping your information for a reasonable period of time after your relationship with us or our client has ended. We securely destroy personal data when they are no longer needed for the relevant purposes and its retention period has expired. In some circumstances we retain aggregated or anonymised data which can no longer be associated with you and is therefore not considered personal data. If you need more information about the retention or deletion of your personal data, please see also the section on your privacy rights below and contact us using the details provided at the end of this document.
We take particular care when working with third parties. We only share personal data with affiliates, business partners, third party service providers or vendors when we have a legitimate business purpose for doing so and when permissible by law. We require third parties to maintain similar standards to ours for the protection of personal data, as verified by our due diligence process.
- Your Rights and Choices
You have the right to:
- Access, correct, or delete your personal data.
- Manage your communication preferences.
- Opt out of non-essential cookies.
- Request data portability, where applicable.
For any requests, contact us at [email protected]
- International Data Transfers
If your data is transferred outside your jurisdiction, we ensure appropriate safeguards in compliance with relevant data protection laws.
- Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and we encourage you to review it regularly.
- Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at [email protected]
By using our website sigma explorer, you acknowledge to this Privacy Policy.